Meet Brandon: Murfie’s New Help Desk Manager!

This is Kayla writing this post! This month marks my fourth year at Murfie. First of all—wow, that’s exciting! Secondly—wow, things have really changed!

I began working in Operations, ripping discs and handling downloads. My previous experience in radio made me fit to create and host the Murfie Podcast. From there, I started doing more social media and PR for the company. And naturally, that’s where my role took off. I had been running the Murfie Help Desk too, but now it’s time to hand off that role to a qualified candidate, so that I can zero in on the social side of things.

And that qualified candidate is without a doubt Brandon. I went to the higher-ups with confidence that Brandon cared about the individual needs of members enough to be a great person for the job. However….can he really fill MY shoes? I had to ask him a few questions to put him on the spot. :)

K: Tell everyone a bit about yourself!

B: I am 21 years old and was born in Madison, WI. I’ve lived in Chicago, Boston, and Washington D.C. before moving back here. My hobbies include playing guitar and saxophone, painting, and enjoying video games. My favorite place to travel is the woods of British Columbia—so serene! My favorite music is electronic, classical, classic rock, and indie.

K: What do you like about working at Murfie?

B: For me, the best part about working at Murfie is discovering new music! I’ve come across LOADS of albums, either through co-workers or just browsing members’ shops, that have greatly broadened my horizons musically.

K: Why are you a good fit to run our Help Desk?

B: I’m a good fit to run our help desk because I specialize in Operations, which means I can facilitate the problem-solving process. Plus, I truly care about the needs of our members….I love the site as much as they do!

K: So, do you think you can fill my shoes? 

B: Yes! You have shown me the ropes, and I’m ready to help our members get the very best in customer support!

Brandon is ready to help with all your Murfie needs—contact him through our Help Desk and say hello! :) 

Holiday Hours at Murfie HQ

Whenever people ask me what the difference is between our ops team and robots, I say it’s that ops staffers like Christmas cookies. So please, let them eat gingersnaps and snickerdoodles this holiday season. [Aside: here’s 25 YUM-YUM holiday cookie recipes.]

Starting Christmas Eve on Saturday, the crew at Murfie will be taking a little time off for some eggnog, jingle bells, and of course cookies. Our hours of operation will change to:

Christmas Eve: 8am – 4pm
Christmas Day: Closed
Day after Christmas: 8am – 12am
New Year’s Eve: 8am – 4pm
New Year’s Day: Closed

If you happen to request a download outside of these holiday hours, your download will get processed the next open business day. In addition, our Help Desk will not be open on Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. If you submit a support request on any of these days, we will get back to you the next open business day.

xoxo
The crew at Murfie