Meet Brandon: Murfie’s New Help Desk Manager!

This is Kayla writing this post! This month marks my fourth year at Murfie. First of all—wow, that’s exciting! Secondly—wow, things have really changed!

I began working in Operations, ripping discs and handling downloads. My previous experience in radio made me fit to create and host the Murfie Podcast. From there, I started doing more social media and PR for the company. And naturally, that’s where my role took off. I had been running the Murfie Help Desk too, but now it’s time to hand off that role to a qualified candidate, so that I can zero in on the social side of things.

And that qualified candidate is without a doubt Brandon. I went to the higher-ups with confidence that Brandon cared about the individual needs of members enough to be a great person for the job. However….can he really fill MY shoes? I had to ask him a few questions to put him on the spot. :)

K: Tell everyone a bit about yourself!

B: I am 21 years old and was born in Madison, WI. I’ve lived in Chicago, Boston, and Washington D.C. before moving back here. My hobbies include playing guitar and saxophone, painting, and enjoying video games. My favorite place to travel is the woods of British Columbia—so serene! My favorite music is electronic, classical, classic rock, and indie.

K: What do you like about working at Murfie?

B: For me, the best part about working at Murfie is discovering new music! I’ve come across LOADS of albums, either through co-workers or just browsing members’ shops, that have greatly broadened my horizons musically.

K: Why are you a good fit to run our Help Desk?

B: I’m a good fit to run our help desk because I specialize in Operations, which means I can facilitate the problem-solving process. Plus, I truly care about the needs of our members….I love the site as much as they do!

K: So, do you think you can fill my shoes? 

B: Yes! You have shown me the ropes, and I’m ready to help our members get the very best in customer support!

Brandon is ready to help with all your Murfie needs—contact him through our Help Desk and say hello! :) 

Get to Know a Murfie Staffer!

Our operations team is the best! Ops staffers are here seven days a week, ripping discs, checking metadata, processing downloads, sending kits, and more. This week you can get to know an operations pro:

                ALEX SCHACHERL

c8babb38-df3d-11e2-8ec3-3520997e13f8Where are you from? > I’m originally from Galesville WI, about 20 minutes north of La Crosse, and I moved to Madison in 2010.

How long have you been working at Murfie? What is your role? > I’ve been here since February 2012, and by now I am a 9th level Audio extractor with cross class capabilities in Download Protection (Operations Staff).

What do you like about working at Murfie? > I love the fact that anyone I talk to about my job is instantly jealous of the amazing work environment and job description.

What kind of music can be found in your collection? > Mainly folk, pop/rock, and stand up comedy. Lately I have been acquiring lots of film soundtracks and scores.

Who are your favorite artists/bands of all time? > Mumford & Sons, Tenacious D, Flight of the Concords, The Beatles, and Daft Punk.

29214-largeIf you could have coffee with any musician, from any time, who would it be and why? > Harry Connick Jr., because according to several of the Murfie staff I am his Doppelganger.

Are you a Beyoncé fan? > Who doesn’t love Foxxy Cleopatra?

What album are you really digging right now? > The Greatest Video Game Music, performed by the London Philharmonic. I’m an aspiring game developer, and there’s just something about an orchestrated Tetris theme that I just can’t get over.

photoDo you have any pets? > Currently, my two gerbils, Korra and Katara.

What is your favorite food? > I could probably eat boneless wings for dinner every night.

What can people find you doing when you’re not at Murfie? > When I’m not at work or school, I spend a good chunk of my time rehearsing and performing with Fundamentally Sound, an all male acappella group from the UW Madison campus. Other than that I enjoy gaming, frolfing, and all sorts of other merriment with friends and family!

Now you know more about Alex, a Murfie ops staffer extraordinaire! We love showing off all the cool cats who work here. Stay tuned and meet someone new next week!